Solution

Eliminate Drop-Offs and Boost Retention with AI-Driven Onboarding

Don’t Lose a Single Customer in your Onboarding Process.

How IDVIA Optimizes the Onboarding Process

IDVIA is designed to eliminate or drastically reduce abandonment in the registration and identity verification stages. Our AI-powered platform detects critical moments when a user is about to abandon and intervenes to guide them toward completion. Best of all, it overlays seamlessly onto existing onboarding processes, enrouting alternative workflows and executing them when needed.

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1. Customer Retention in Risk Moments

  • Functionality: AI detects when a user may leave due to verification issues, missing information, or confusion, and activates targeted messages and assistance.
  • Benefit: Increases completion rates, converting potential abandonments into successful conversions.

2. Seamless Onboarding Experience

  • Functionality: A step-by-step, optimized registration flow tailored to each user.
  • Benefit: Reduces friction, increases satisfaction, and ensures users complete the process.

3. AI-Driven Personalization

  • Functionality: AI analyses usage patterns to adjust forms, questions, and waiting times dynamically.
  • Benefit: Maximizes retention by delivering a customized, hassle-free onboarding process.

4. Compliance & Data Security

  • Functionality: Meets the highest security and privacy standards to protect customer data.
  • Benefit: Ensures regulatory compliance (KYC/AML, GDPR, PSD2) across industries and regions.

How many customers are you losing in your onboarding process?

Contact us today and never lose a customer again!

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