IDVIA Flow Finder
Don’t lose users: win them back with IDVIA Flow Finder
Don’t lose users - bring them back
When someone gets stuck in your sign-up process, Flow Finder reacts instantly: it analyses the situation and provides an alternative path so they can complete their onboarding successfully.
Quick benefits:
Recover up to 28% more users who were about to drop off
Real-time reaction: no interruptions, no restarts
Easily integrates with your app via API
Designed for all regulated sectors
The problem it solves
Traditional onboarding flows are rigid: if the user gets stuck, they leave. With Flow Finder, every blockage is an opportunity for recovery. The system detects the issue and suggests an alternative route tailored to that user, increasing conversion rates without extra effort from your team.
How it works
Your application detects that the user is blocked at a step in the onboarding.
It sends this signal to IDVIA Flow Finder.
Our AI analyses the context and suggests the next best path.
The new onboarding is launched in real time, bringing the user back on track.
If a user gets stuck while uploading their documentation, IDVIA Flow Finder instantly proposes an alternative path. In this case, it recommends Enhanced Mobile Document Capture, optimized for faster uploads and real-time guidance.
Once the user completes this alternative step, the flow continues seamlessly with Biometric Verification (selfie with liveness detection) and then Risk Scoring (quick automated check). The onboarding finishes successfully without restarting the process or losing the user.
Why choose IDVIA Flow Finder
Immediate conversion: don’t let frustration turn into abandonment.
Intelligent personalisation: every recommendation adapts to the user’s profile and moment.
Speed and ease: integration in hours, results in days.
