01Verified by the provider
A result only counts once the verification provider confirms it. The agent never declares a verification on its own.
IDVIA Agent
An agent that explains, guides, retries and closes
Completing a digital sign-up is where most customers drop off. IDVIA Agent puts an AI agent with a face and a voice on your channels to do what a silent form never could: explain, accompany, retry and close.
Configured by goals, not diagrams
You declare the outcome. The agent finds the way.
There is no flowchart to draw with every branch and exception. You declare what the onboarding must produce, and the agent decides how to get there: in what order to ask, which method to use, how to recover from a failure and when to hand over to a person.
Guarantees
The AI chooses the path. The guarantees don’t depend on it.
IDVIA Agent keeps the rigour that legal identity demands, whatever route the conversation takes.
02Legal data never retyped
Data with legal value is carried by the engine, end to end. The AI model never transcribes it.
03Only what you have contracted
The agent can only use the verification methods your organisation has enabled. Nothing else is on the table.
Key benefits
Convert more, stay in control, scale safely
Everything a regulated onboarding needs: more customers reaching the end, full control for your team and the rigour legal identity demands.
Convert more
More customers reach the end of the sign-up.
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Less abandonment. Nobody is left staring at a screen without knowing what to do next. The agent explains, warns, reminds and retries.
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Where your customer already is. A web chat you embed with one line of code, your own apps, WhatsApp and Telegram, with a conversational avatar with voice.
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Automatic error recovery. If a verification method fails, the agent tries another one you have available instead of ending in a dead end.
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Automatic multi-language. The conversation starts in the visitor’s own language.
Stay in control
Your rules, your console, your policy.
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Goals, not diagrams. You declare the outcome and the AI builds the path. Adding a requirement does not mean redesigning the process.
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Admin console. Design onboarding processes, monitor sessions in real time, keep an auditable log and manage users.
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Human escalation and retention. Automatic reminders, escalation to a person when needed, and data deletion in line with your policy.
Secure and scalable
Built for regulated onboarding, at any volume.
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Verification with legal backing. All evidence and verdicts come from a certified identity verification provider.
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Multi-tenant by design. Each client has its own processes, channels, credentials, branding and AI model, with strict data isolation.
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Cloud-native. Serverless architecture that scales to zero without traffic and absorbs peaks without any intervention.
How it works
Live in three steps
- 1
Declare the onboarding
In the console, choose which outcomes the process must produce and how they depend on each other.
- 2
Publish the channel
Paste the widget into your website or app, or connect your WhatsApp number or Telegram bot.
- 3
The agent does the rest
It talks, verifies, retries and reminds, then hands you the completed onboarding with all the evidence.
Who it’s for
For every regulated onboarding
Organisations that already verify identity but lose customers along the way, or that want to move onboarding to conversational channels without building the orchestration from scratch.
BankingInsuranceFintechTelecommunicationsReal EstateHealthcareCorporate onboardingAny regulated digital onboarding
BankingInsuranceFintechTelecommunicationsReal EstateHealthcareCorporate onboardingAny regulated digital onboarding
Any regulated digital onboardingCorporate onboardingHealthcareReal EstateTelecommunicationsFintechInsuranceBanking
Any regulated digital onboardingCorporate onboardingHealthcareReal EstateTelecommunicationsFintechInsuranceBanking
Put an agent on your onboarding
Talk to us and see IDVIA Agent guiding your customers from the first message to a verified sign-up.