01Identity checks that fail
A worn ID or a poor photo stops the policy at the last step, after every question has been answered.
Use case · Insurance
Issue more policies, settle claims faster
Long questionnaires, documents nobody keeps at hand and claims that stall in review: insurance journeys lose customers at every step. IDVIA notices who is struggling and adapts the journey so they buy, or claim, without giving up.
Where it applies
Every policy and claim your customers start
Each one asks for different details, and each has a step where most customers stall. IDVIA watches every step of every journey, so it is there at that exact moment.
Where onboarding breaks
Four moments where customers give up
Insurance asks people to describe their lives in detail, often at a stressful moment. Every unclear step is a chance to leave.
02Evidence they cannot find
Receipts, reports and photos are requested at the worst moment, and the claim is left half done.
03Questions that feel risky
Health and history questions make people worry about saying the wrong thing, so they stop.
04Claims with no news
A claim waits in review with no update, and the frustration lands on your support team and your reviews.
How IDVIA turns it around
One customer, four moves
Insights, Platform, Agent and Flow Finder work together on every quote and claim, in real time and on top of the journeys you already run.
Move 01
Spots the risk
Long pauses on the health questions and answers changed back and forth: Insights flags a high chance of abandonment.
Learn more about IDVIA InsightsMove 02
Decides the move
Platform picks the best intervention for this customer at this step, and launches it instantly.
Learn more about IDVIA PlatformMove 03
Guides in person
A video agent explains what each health question means and why it is asked, in the customer’s language.
Learn more about IDVIA AgentMove 04
Finds another way
Still unsure? Flow Finder switches to a guided questionnaire or a call back your underwriting already accepts.
Learn more about IDVIA Flow FinderUnderwriting rules and identity checks stay intact at every step, with a complete audit trail.
Key benefits
What changes for your insurer
More policies issued, claims that keep moving and compliance that never bends.
More policies issued
Quotes that used to stall now end in a signed policy.
Help at the hard questions. IDVIA steps in where customers hesitate, from health questions to identity checks.
A way past every blocker. A missing document no longer ends the quote: there is always another valid route.
Measured, not guessed. Every recovered customer is tracked, so you see the impact in your own numbers.
Faster claims
Complete evidence from the first try.
Complete evidence. Customers are guided until every photo and document is valid.
Fewer follow-ups. Clean claims mean less chasing for your claims handlers.
Support when it matters. Customers feel looked after at a stressful moment, and it shows in your reviews.
Compliance by design
IDVIA changes how each step is presented, never what the regulation requires.
Your rules stay yours. Underwriting, KYC and AML checks stay exactly as you define them.
Only accepted alternatives. Flow Finder offers just the evidence and channels your policy allows.
A complete audit trail. Every intervention is logged, from trigger to outcome, ready for audit.
More use cases
Whatever your industry
Financial Services
Bank account openings, credit applications and loan requests.
Crypto & Blockchain
KYC and AML checks for exchanges and wallets, without adding friction.
Gaming & Esports
Player account creation, age verification and secure payments.
Telecommunications
Registration for new mobile lines or internet plans.
E-Commerce & Retail
Account creation, loyalty programmes and checkout completion.
Healthcare
Patient registration, health insurance policies and data verification.
Ready to issue more policies?
See how much revenue your insurer could recover, or talk to us about your onboarding.