01The ID will not scan
Glare, blur or an unusual document fails capture again and again, and every retry costs patience.
Use case · Financial Services
Open more accounts, lose fewer applicants
Bank accounts, cards and loans are lost at the same points: an ID that will not scan, a proof of address nobody has at hand, a question nobody understands. IDVIA spots the moment an applicant is about to leave and adapts the journey so they finish.
Where it applies
Every product your customers apply for
Each one asks for something different, and each has a step where most applicants stall. IDVIA watches every step of every journey, so it is there at that exact moment.
Where onboarding breaks
Four moments where applicants give up
Financial onboarding asks for more than any other sector. Every extra requirement is a point where a motivated applicant can stall and leave for a competitor.
02A document they do not have
Proof of address or income is requested, but the applicant is on the bus, not at home with their paperwork.
03Questions nobody understands
Source of funds, tax residency or PEP status: regulatory questions that make people hesitate or guess.
04Waiting with no news
A manual review starts and nothing happens. Without a reason to come back, many never do.
How IDVIA turns it around
One applicant, four moves
Insights, Platform, Agent and Flow Finder work together on every application, in real time and on top of the onboarding you already run.
Move 01
Spots the risk
Three failed ID captures and a long pause: Insights flags a high chance of abandonment before the applicant leaves.
Learn more about IDVIA InsightsMove 02
Decides the move
Platform picks the best intervention for this applicant at this step, and launches it instantly.
Learn more about IDVIA PlatformMove 03
Guides in person
A video agent shows how to capture the ID and explains what source of funds means, in the applicant’s language.
Learn more about IDVIA AgentMove 04
Finds another way
No utility bill at hand? Flow Finder offers a bank statement or an open banking check your policy already accepts.
Learn more about IDVIA Flow FinderYour legal requirements stay intact at every step, with a complete audit trail.
Key benefits
What changes for your bank
Recovering applicants is only the start. Approvals get quicker, your team reviews less, and compliance never bends.
More accounts opened
Applicants who would have left now finish.
Recovered at the right moment. IDVIA steps in while the applicant hesitates, not after they have gone.
A way past every blocker. A missing document no longer ends the application: there is always another valid route.
Measured, not guessed. Every recovered applicant is tracked, so you see the impact in your own numbers.
Faster approvals
Complete, correct submissions from the first try.
Fewer incomplete files. Applicants are guided until every document is valid, so reviews start with everything they need.
Fewer manual checks. Clean captures and verified data cut the cases your team has to review by hand.
Quicker answers. Less back and forth means applicants hear back sooner, while they are still keen.
Compliance by design
IDVIA changes how each step is presented, never what the regulation requires.
Your rules stay yours. KYC and AML checks stay exactly as you define them; IDVIA only adapts the journey around them.
Only accepted alternatives. Flow Finder offers just the documents and methods your policy already allows.
A complete audit trail. Every intervention is logged, from trigger to outcome, ready for your auditors.
More use cases
Whatever your industry
Crypto & Blockchain
KYC and AML checks for exchanges and wallets, without adding friction.
Gaming & Esports
Player account creation, age verification and secure payments.
Insurance
Policy applications, claims processing and customer identity verification.
Telecommunications
Registration for new mobile lines or internet plans.
E-Commerce & Retail
Account creation, loyalty programmes and checkout completion.
Healthcare
Patient registration, health insurance policies and data verification.
Ready to open more accounts?
See how much revenue your bank could recover, or talk to us about your onboarding.